Returns and Refunds
We offers a 30-Day Money-Back Guarantee: We guarantee you'll be thrilled with our products, or you can return your order within 30 days from the date the product was confirmed delivered to you via Australia Post for a refund of your product purchase price (less shipping and handling).
- Refund Amount: You will receive a refund of your product purchase price, less shipping, handling, and a disposal fee.
- Opened Products: If the herbal teabag order is opened and/or partly used, a $10 (per item) restocking fee will apply to the refund.
Exclusion: Listed Medicines
In compliance with state health regulations, Listed Medicines are strictly excluded from our change-of-mind return policy.
- We cannot accept returns, exchanges, or provide refunds for any Listed Medicine if you change your mind, make a mistake in your order, or no longer require the product.
- This applies to both opened and unopened medicine packages.
Consumer Guarantees (Faulty or Damaged Items)
The above restrictions do not limit your statutory rights under Australian Consumer Law (ACL) or local consumer protection laws. If any product, including Listed Medicines:
- Arrives damaged or faulty
- Is wrongly dispensed or differs significantly from what you ordered
- Has expired prior to delivery
Please contact our Customer Service team immediately with your order number and photographic proof of the issue. We will promptly arrange an assessment, replacement, or full refund.
Policy Restrictions & Conditions
- Proof of Purchase: No refund will be authorised for items lacking a valid proof of purchase (such as your Order Confirmation email).
- Time Limit: No change-of-mind refund will be authorised for requests submitted more than 30 days after delivery.
- Incorrect Shipping Details: No refund will be authorised for missing parcels due to incorrect or incomplete shipping information provided at checkout. The "shipping address" is defined as the address listed on your initial Order Confirmation and Payment Receipt. Please double-check your delivery details and email address before finalising your order.
How to Request a Return
To initiate a return for eligible items, please fill out our Return Request Form below. You will need to provide your Order ID and the email address used to place the order to process your request. Eligible refunds will be issued to your original payment method within 7 business days of us receiving and approving your return.
Frequently Asked Questions
Find common questions and answers you need to know about using Du’s Tea and Du’s Pro for heart and cardiovascular support, along with helpful information on shipping and your orders.